Executive Director
Margaret Baran has served in this position for 14 years. She holds a Master’s degree in Public Health from the University of California Berkeley and a B.A. in Political Science from Indiana University. Her leadership of the organization and active involvement in citywide efforts to improve IHSS service delivery have resulted in numerous IHSS program changes benefiting clients and Providers. She currently co-chairs the Workforce Training and Retention Workgroup of the San Francisco Partnership for Community-Based Care & Support, which is working to improve recruitment, training, and retention of home care workers, and has served as President of the Coalition of Agencies Serving the Elderly (CASE) and co-chair the Long-Term Care Pilot Project of the Long Term Care Coordinating Council (LTCCC), an advisory body to the Mayor. At the Consortium, she oversees all operations, develops strategic relationships, and supervises the Deputy Director and Director of Programs.

Deputy Director
Steve Shane joined the IHSS Consortium in March 2006 as Director of Finance and Administration, becoming its first-ever Deputy Director in February 2008. He is responsible for accounting and financial information systems, financial reporting, the annual budget and audit processes, and human resources management. In addition he oversees administrative operations of the agency, including office and facilities management, IT systems, vendor contract negotiations, and insurance and banking relationships. Prior to joining the Consortium, he was founder and President of TouchStar Communications, an award-winning independent producer of corporate communications focused on medical, health care, and technology companies. Mr. Shane had previously served as an executive and general manager of several operating companies. In addition to his business activities, Mr. Shane has had a distinguished history as a community volunteer. He is a Steering Committee member and consultant with Harvard Community Partners, an MBA alumni organization providing pro-bono consulting to community-based nonprofits in strategic planning, organizational development, marketing, and board governance. He is on the Board of Directors of the California Film Institute, serving on its governance and executive committees and chairing its audit committee. He is a Trustee of Temple Sinai in Oakland. Mr. Shane also served as a Vista volunteer in New Orleans. Mr. Shane holds an MBA from Harvard Business School and a BA in Broadcasting and Film Production from Boston University.

Director of Human Resources
Carolyn Bailey has over 25 years of human resources experience with private sector and non-profit organizations, including St. Mary’s College of California and Raychem Corporation. She oversees recruitment, benefits and compensation, safety, leaves of absence, legal compliance, employee relations, and collective bargaining for a staff of over 500 Home Care Providers and administrative staff. She directly supervises the Recruitment Coordinator, Safety and Leaves Coordinator, and Benefits Coordinator. Carolyn has a B.A. in American Studies from the State University of New York at Oswego.

Director of Programs
Erika Moore oversees IHSS service delivery, developing service delivery policies and processes, overseeing their implementation and ensuring their adherence to agency objectives, quality standards, and contract requirements. She structures teams, business processes, supervisory relationships, communication mechanisms and external relationships to carry out these roles. She directly supervises and evaluates two Client Services Managers, two Service Delivery Managers, the Training Manager, and two Program Assistants. Erika holds a Master’s degree in Social Work from San Jose State and has 14 years’ experience in a variety of social service settings and six years’ experience in management roles.

Accounting Manager
Nenita Sayson has been the Consortium’s Accounting Manager since 1994. She holds a B.S. degree in Business Administration from Western Institute of Technology, Iloilo City, Philippines, where she also earned her CPA. Her assistant is Mary Chiu. Together, Nenita and Mary are responsible for day-to-day financial operations, reporting and payroll processing.

Client Services Managers
Stephanie Marsili and Josh Martin train, supervise, coordinate and evaluate the work of Case Managers, oversee assessment and treatment plan development, review client caseloads, match new clients with Case Managers, and work with the Department of Aging and Adult Services and other organizations to ensure quality services are provided. Stephanie is a native San Franciscan and has worked throughout the Bay Area in case management, emergency social services, and as Director of an Adult Day Program. She holds a BSW in Social Work and a Master’s Degree in Gerontology from San Francisco State University, with special emphasis on issues surrounding disenfranchised adults and the elderly. Josh has worked as a residential counselor and director in the field of mental health and developmental disabilities in California, Nevada, and Alaska. He holds a BA in Psychology from Sonoma State University and an MSW from San Francisco State University with a concentration in Administration and Planning.

Service Delivery Managers
Gayle Hutton and Perry Vermilyea train, supervise, coordinate and evaluate the work of Service Delivery Supervisors, monitoring Provider caseloads, client services and schedules, and Provider training needs. They work with the Client Services Managers to manage the effectiveness of Service Delivery Supervisor/Case Manager teams. Gayle has been at the Consortiurn for five years, three as a Manager and two as a Service Delivery Supervisor. She has over 30 years’ experience in a variety of settings, including three years as a supervisor in a managed care program for the elderly. Gayle holds a Master’s degree in Public Health from San Jose State University and in Public Administration from Golden Gate University. Perry has a Women’s Studies degree from the University of California at Santa Cruz. He has more than 25 years of non-profit experience working with at-risk teens and persons with developmental disabilities.

Training and Development Manager
Dennis Gallegos is our Training and Development Manager. He develops and coordinates the Consortium’s monthly training programs, the Home Care Provider training course, and supervises the Peer Mentor program. Dennis has 25 years’ experience working in a variety of health care settings. He holds a Bachelor’s degree in Therapeutic Recreation from San Jose State University.

Office Manager
Kevin Amann handles office management, including IT/telephony-related matters, outside vendor relationships, and general facilities functions. He holds a Bachelor’s degree from Geneseo State University in upstate New York.